AXIR Wallet
Help Center
Are you encountering any difficulties? Here, you can find solutions to common issues.
Problems :
1. AXIR Wallet Android mobile app "failed to install"
You attempted to install or update the AXIR Wallet mobile app, but the installation was unsuccessful.
The likely reason is one of the following: There are three different methods to install the Android AXIR Wallet mobile app:
- Via Google PlayStore
- By downloading the APK from our Github repository.
- An app downloaded from Google PlayStore can always be updated to a newer version from Google PlayStore.
- An app downloaded from Google PlayStore cannot be updated to a newer version downloaded from either other testing platforms or Github.
- An app from a testing platform can always be updated to a newer version from either the same testing platform or Github.
- An app from a testing platform cannot be updated to a newer version downloaded from Google PlayStore.
- An app from Github can always be updated to a newer version from either another testing platform or Github.
- An app from Github cannot be updated to a newer version downloaded from Google PlayStore.
- Always stay within the same app source.
- Uninstall the old app before downloading an update.
2. I created wallet successfully, but didn’t receive my joining bonus/Airdrops?
We can understand how frustrating this can be when you create your wallet with us but you do not see the Airdrops credited to your wallet.
We would like to point out to below reasons why you would face this.
Here are a few possible reasons for this issue:
- Verification Pending: Ensure your account is fully verified. Incomplete verification may delay bonuses/airdrops.
- Network Delays: Sometimes blockchain transactions can be delayed due to network congestion. Please allow some time for the transaction to complete.
- Eligibility Criteria: Confirm that you meet all the eligibility criteria for the joining bonus/airdrops as outlined in our promotional terms.
- Technical Glitch: There might be a temporary technical issue. Rest assured, our technical team is working to resolve any such issues swiftly.
- Incorrect Wallet Address: Double-check that the wallet address provided during the signup matches your current wallet address.
- Promotion Period: Verify that the promotion period for the joining bonus/airdrops is still active.
- Your AXIR Wallet ID
- Date and time of wallet creation
- A screenshot of your wallet’s transaction history
3. I referred a friend but didn’t receive my referral bonus?
We understand how frustrating it can be to expect your referral bonus and not receive it. Rest assured, if you have referred a friend and they have completed the referral program requirements, you will receive your bonus. We are committed to ensuring that every user who meets the referral criteria gets the bonus they deserve.
There can be many reasons why you would not receive the referral bonus.
- Referral Completion Requirements:
Ensure that your friend has completed all the necessary steps required for the referral bonus, such as creating an account using your referral link, verifying their identity, and possibly making their first transaction. - Processing Time:
Referral bonuses may take some time to process. Please allow up to [specific number] days for the bonus to be credited to your account. - Referral Link Usage:
Verify that your friend used your referral link correctly during the sign-up process. If they didn’t, the referral might not be tracked properly. - Referral Limit:
Check if you have reached the maximum number of referrals eligible for a bonus. Some referral programs have limits on the number of bonuses one can receive. - Account Verification:
Ensure both your account and your friend’s account are fully verified as per the requirements outlined in our referral program terms. - Program Terms and Conditions:
Review the terms and conditions of the referral program to ensure compliance with all rules and requirements.
If you have reviewed the above points and still believe there is an issue, please provide us with the following details so we can investigate further:
- Your friend’s registered email address
- The date and time of the referral
- Any screenshots or additional information that might help us track the issue
We are committed to resolving this matter as quickly as possible. Thank you for your patience and understanding.
4. I am trying to login to AXIR wallet but I am not allowed to and getting an error “Email Password Incorrect”.
We recognize that facing an "Email Password Incorrect" error when attempting to log in to your AXIR Wallet can be very frustrating. Here are some steps to help you resolve this issue
There can be many reasons why you would not receive the referral bonus.
- Double-Check Your Credentials:
- Ensure that you are entering the correct email address and password.
- Check for any typos or extra spaces in both the email and password fields.
- Reset Your Password:
- If you can't remember your password, use the "Forgot Password" option on the login page to reset it. Follow the instructions sent to your email to create a new password.
- Check Your Email:
- Make sure you are using the email address that is registered with your AXIR Wallet account.
- Update the App:
- Ensure that you are using the latest version of the AXIR Wallet app. Check for updates in your app store and install any available updates.
- Account Lockout:
- After multiple unsuccessful login attempts, your account might be temporarily locked for security reasons. If this happens, wait for a few minutes before trying again or contact our support team for assistance.
- Contact Support:
- If you have tried the above steps and still cannot log in, please contact our support team for further assistance. Provide them with any error messages you are seeing and the email address associated with your account.
We are here to help you regain access to your account as quickly as possible. Thank you for your patience and understanding.
5. Where can I find my wallet address?
To obtain your wallet address, the first step is to create an account with AXIR Wallet. This process is straightforward and involves providing some basic information and setting up your login credentials. Once your account is successfully created, you need to log in to the AXIR App using the credentials you set up.
After logging in, navigate to the Dashboard. On the Dashboard, you will find a section that displays your account details. Just below your name, you will see a label that reads “Address:” and under this label is your Public address. This is your unique wallet address. To ensure you have it handy for future transactions or references, simply copy this address and paste it into a secure location, such as a notes app or a dedicated document for your financial information.
If you encounter any difficulties during this process or have any questions, don’t hesitate to reach out to our support team. Our team is always ready to assist you with any issues or queries you may have, ensuring you have a smooth and hassle-free experience with AXIR Wallet.
6. I forgot my PIN, How can I recover it?
We strongly recommend that you memorize your PIN or store it in a secure place. Your PIN is crucial for accessing your AXIR Wallet and ensuring the security of your digital assets. However, if you have lost your PIN, there is no need to worry or panic. We have a simple recovery process in place to help you regain access to your account.
First, go to the inbox of your registered email address. In the search bar, type "Wallet Share Backup." This search should bring up an email we sent to you on the day you created your wallet with us. This email contains an attachment with all the necessary information to recover your PIN. By referring to this attachment, you will be able to retrieve your PIN and regain access to your wallet.